Coronavirus (COVID19) – Customer Information
First, we would like to thank our wonderful clients, who have been so supportive, generous and understanding in these difficult and unprecedented times.
Due to the evolving COVID-19 global pandemic, Territory Expeditions has restructured our cancellation policy with flexible and necessary changes to our trips and to the booking conditions that apply to those trips, effective immediately.
For existing bookings scheduled to depart in the 2020 season the following conditions apply:
Alternative Arrangements by Territory Expeditions
Due to the global COVID-19 situation and Australian Federal Government travel restrictions we are unable to operate our scheduled tours for the 2020 season. We can immediately reschedule your booking to dates in the 2021 season, commencing April 2021 or will issue a credit so that you can rebook your tour with us at a later date.
Cancellations by You You may reschedule your booking for an alternative departure date at no cost. However, for guests wishing to cancel their booking and receive a refund, we thank you for your patience and understanding during this challenging time. We are working closely with government agencies to ensure we can best serve our clients while supporting our staff, tourism partners and communities. As such, we will look to issue any required refunds in April-June 2021.
Last Updates 11 November 2020